Whose Fault is It When You Lose a Customer Because You Have to Call Them Back?

Today, we're going to talk about whose fault is it when you lose a sale because you have to call somebody back.

Here's a situation that happened to me recently. I had a flat tire, about 100 miles away from our usual place. Inmon Auto Repair, which is also a client of mine.

I called a few local shops. For the most part, each one of them said, they would call me back. They took my tire information down, and they had to call me back, which I thought was a little odd because in this day and age, you should be able to look something up right on the spot.

I would've stayed on the phone, but regardless, for the most part, each one of them said they'd call me back.